Ordering T&Cs

All frameset orders require a £1000 non-refundable deposit, however, this is transferable. We know circumstances can change and so this can be transferred to a family member, a friend or an acquaintance as long as we are given 14 days notice prior to the month your build is due to begin. This will give us the time to make any required changes with the agreed transferee. We don’t know of any other frame builders who offer this, but we like to be as reasonable as possible and try our best to leave no one out of pocket.

If an order has been placed and the payment is in full, this is treated as a completed order and a frame-set will be supplied in the allocated timeframe. A full refund can be issued if requested in the first 14 days, otherwise you will receive your frame-set in the agreed timeframe. Again, this order can be transferred to a family member, friend or acquaintance as long as we are made aware of this 14 days prior to the month your build is due to begin so we can make changes to the order as required with the agreed transferee.

If you need to delay your build, we are very happy to move you to a slot in another month as long as we are given 14 days notice prior to the month your build is due to begin.

Components for complete bikes or rolling chassis’ must be paid for in full at the start of the month your frame is due to be built, this give us the best chance of your parts being with us by the time your frame is ready to be assembled into a finished bike. Availability of components can affect completion date but you will be notified if there are any delays. We will be doing our best to only work with brands and suppliers which are the most reliable and least likely to cause us any delays.

If you order small or soft goods from our store, these will be shipped the day after your order was placed and can be returned for replacement or refund within 30 days as long as the goods are returned to us in the condition we sent them.

The sale of gift certificates (coming soon) are final and can be used to purchase small goods, soft goods or can be used as a contribution towards any of our framesets or experiences.

The booking of experiences are treated the same way as a frame order. A £1000 deposit will be required and is non-refundable, but it is transferable. Once again, we understand circumstances can change and we like to be as reasonable as possible. If paid for in full, we will issue a refund within 14 days of the booking being placed. Once again, after this period we can only offer a transfer of your booking. We will also allow you to transfer your experience booking to a future date if your circumstances change and as long as we are given 1 months notice before your booking is due to take place, this will allow us the time to find a potential new participant.

All Pacenti wheel orders are final and we aim to fulfil these within 14 days with the exception of Picco SLR Pro. All wheels are hand-built and made to order. For optimal performance and strength, we recommend ordering your wheel with a tyre as final tensioning and truing is achieved with the tyre mounted and inflated and will significantly increase your riding experience.